Help Centre

We're here for your bookish needs Monday to Friday, 9:00 a.m. to 4:00 p.m. ET. That's when our team is keyboard-ready and answering your questions (or quietly fangirling over our latest finds).

Need help outside those hours? No worries – send us a message anytime and we'll get back to you as soon as possible during our next business day.
We believe everyone should be able to browse bargain books with ease. That’s why our website follows the Accessibility for Ontarians with Disabilities Act (AODA) guidelines—because great reads should be accessible to all readers.

If you run into any hiccups or need a hand, our Customer Service team is here to help.


If your organization supports literacy and could use a little help, we'd love to hear from you. Just fill out this form and send it to [email protected].

We can't say yes to every request, but we do our best to share the bookish love with literacy organizations where it's needed most.

You bet, eh! Book Outlet is proudly Canadian – owned and operated right here at home in Canada. We’re dedicated to bringing readers across the country (& beyond) amazing books at can't-miss prices. When you shop with us, you’re supporting a Canadian company that loves books just as much as you do.

Our physical store closed in September 2023 (moment of silence, please️).


But don’t worry, our entire bookish universe is still online! That means more titles, same jaw-droppingly low prices, and bonus: you can shop in your pajamas.


Plus, you’ll earn points with every purchase (hello, free books ?), and we offer free shipping on orders over $50. Win-win-win.