Crucial Conversations

Discover how to communicate best when it matters most. Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You will learn how to: Prepare for high-stakes situations with a proven technique. Transform anger and hurt feeling into powerful dialogue. Make it safe to talk about almost anything. Be persuasive, not abrasive. Master crucial conversations skills at home, at work, and at play - and you'll never have to worry about another conversation again.