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Say "hi!" to our vlogger friends! You may already know them from the BookTube community, but if you don't, you should really check them out! They love to recommend titles, show-off their bookhauls and do fun book tags. One thing they all have in common is that they shop on our website. Click on a profile to see what each person has purchased from us. Each time these lovely ladies order books from our website, the list will be updated! Happy shopping!

Customer Reviews

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731 reviews

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Facebook User reviewed Book Outlet

February 22, 2019 at 12:38 PM

awesome no shortage of books about almost anything

Facebook User reviewed Book Outlet

February 22, 2019 at 10:44 AM

By standing by your customers when they order 7 books and they all came damaged. She has contacted you, taken pictures, and still staff clearly doesn't care about customer service. I tried calling for my daughter and they lied to me. The girl told me that it says on the website that all books are readable and that's the only guarantee they have. Yet it clearly stated on your website "The books we sell are new, unread, and in good condition." She has been ordering since 2014 from you and has never had this problem before. We will be posting on all social media to not order books from you because of poor customer service!

Facebook User reviewed Book Outlet

February 22, 2019 at 9:41 AM

I initially enjoyed purchasing from Book Outlet but my most recent order included a bargain book (which should be in "new and good condition" although often with a mark indicating it's a bargain book) in scratch & dent condition instead! It had a large cut going across the front all the way through the dust jacket and into the hardcover. I can only recommend this site if you don't care about the condition of the books you order because they do not always match their descriptions. Their customer service offered to adjust the price to that of a scratch & dent copy, which is not enough in my opinion because I would never have bought it in that condition.

Facebook User reviewed Book Outlet

February 21, 2019 at 5:03 PM

I've been a customer for years, and never had an issue. However, I just received my recent order and every single one of the books is damaged. Badly bent and dented covers, very yellowed pages, torn and crushed pages, etc. I sent a lot of photos to the customer service team multiple times as requested. Though they claim to "value" me as a customer, they aren't offering solutions to make up for the quality of product I received. They told me they couldn't "see" the damage in the photos I sent. Further, they refused to answer some questions and have deemed my other damaged books not eligible for a refund. I tried negotiating multiple times and it's clear they don't stand behind their claim that all of their books are in good condition and that they want customers to be satisfied (watch them respond to this with a quote from their website). They only 110% guarantee that their books are readable so unless the book is falling apart, they don't care. I understand they won't be in mint condition, but these books should've been sold as scratch and dent, not bargain books. I've had two customer service reps copy and paste the same response to me over and over. This is unacceptable and I'm left feeling sick and upset. All they will offer me is a 50% refund on two out of seven damaged books, or a full refund if I pay for return shipping (which isn't cheap). They do not label their product condition correctly as only Scratch & Dent titles are supposed to have this much cosmetic and physical damage. I spoke with multiple customer service staff members including the manager, and the manager herself seemed the least interested in helping. It's clear to me that this company no longer cares about the products they sell or their customers. I'm honestly baffled and horrified with this situation.

Facebook User reviewed Book Outlet

February 19, 2019 at 11:05 AM

I ahve ordered several different Keto books. I have to say the two books I bought for hot air fryer and insta pot are the best ones that I have found and didn't send back. I am trying a different recipe every night for dinner and it has been awesome.

Facebook User reviewed Book Outlet

February 17, 2019 at 2:40 PM

I love reading and so do my girls. I love having tons of books to pick from and I can buy like 20 books through book outlet for what I would pay for 5 books at a regular store. Love this site