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Difficult Conversations: How to Discuss What Matters Most

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Bargain Book Copy


The 10th-anniversary edition of the New York Times business bestseller - now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day - whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving


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ISBN: 9780143118442
Publisher: Penguin Books
Language: English
Page Count: 315
Size: 7.76" l x 5.03" w x 0.64"
Series: N/A