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How to Lead When Your Boss Can't (or Won't)
Maxwell, John C.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Third Edition)
The Etiquette Edge: Modern Manners for Business Success (Second Edition)
Working with Difficult People (Second Revised Edition)
Hakim, Amy Cooper
Excuse Me: The Survival Guide to Modern Business Etiquette
Thomas, Rosanne J.
Emily Post's: The Etiquette Advantage in Business: Personal Skills for Professional Success (2nd Edition)
Kiss, Bow, or Shake Hands: Latin America
Don't Burp in the Boardroom: Your Guide to Handling Uncommonly Common Workplace Dilemmas
Randall, Rosalinda Oropeza