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You're It: Crisis, Change, and How to Lead When It Matters Most
Dorn, Barry C.
The Schmuck in My Office: How to Deal Effectively With Difficult People at Work
Foster, Jody J.
One Step Ahead: Mastering the Art and Science of Negotiation
Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts
In Defense of Troublemakers: The Power of Dissent in Life and Business