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Read-iculously Low Prices

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Our Product

Bargain books are excess inventory and store returns that we purchased directly from various publishers. We purchased these books for amazing prices and we pass along these savings to our customers by selling them for 50% to 90% off publisher’s list price. These books are new and in good reading condition and will, in most cases, have a small dot or line on the edge of the book to signify it is a discounted title.

In addition, since our books are excess inventory from publishers, there may be very minor wear, tear or bends to the book and this can be expected since some items may have been handled a few times before arriving to us. However, the majority of our books are in good reading condition.

In rare cases the actual cover for a book might not match the one in the display picture but we can assure these are still top quality books and the content will still be the same as described. Shop Bargain Books.

Scratch & Dent books are excess inventory or store returns from publishers that will have more noticeable dents, tears, or scratches and various other cosmetic issues, such as missing dust jackets. They will be structurally sound, guaranteed great for reading and typically have even deeper discounts than our Bargain Books. Scratch and Dent books are not eligible for returns as they are sold as-is and are final sale. With that said, if they are for any reason compromised structurally, we will reship the book or put a refund through for the item if we no longer have it in stock.

Specfialty Products are books and related items that don’t fall within our regular bargain pricing model but still offer excellent value. These items are not purchased as “excess inventory” from publishers but instead represent purchases made at a higher price point. As such they will have no line or dot on the book edge, are guaranteed to be in excellent condition and are typically discounted 10% to 65% off the suggested retail price. Shop Specialty Product books.

For more information about our books, please visit Our Product page.
The list price refers to the Manufacturer's Suggested Retail Price (MSRP). This is the price at which the manufacturer recommends that the retailer sell the product.
Due to many publishers not providing a Canadian list price, the Canadian list price shown is an estimation based upon the US list price multiplied by the current exchange rate.
Placing An Order

If you would like to place an order with us, please follow the steps listed below:

  • Log into your account (at the top right of any page)
  • Browse the site for the book(s) you would like to order
  • Once you have clicked on a book, add it to your shopping cart by clicking on the Add to Cart button
  • Once you have selected all the books you would like, click the View Cart button in the same book window or the Cart button at the top right of the page
  • Verify the books and quantities you have selected
  • Enter your shipping and payment information
  • If everything looks good, click the Place Order Now button
  • You will receive an order confirmation which can be printed for your convenience

For your convenience Book Outlet has an American and Canadian website for you to shop on. When placing your order on the American website your order will be charged to you in US funds and on the Canadian website you will be charged in Canadian funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website. Should you place your order on the wrong website you will be charged the current exchange rate on your credit card by your bank and this will be the full responsibility of the customer and not Book Outlet.

Shipping Options
For shipping within Canada we offer standard free shipping for orders of $45 CAD or more. Please note that gift certificates do not count towards the $45 CAD minimum. Shipping to the store? Select “store pickup” at checkout and receive free shipping on any amount. Plus, get 10% of your subtotal back in credits to be used towards a future in-store purchase. We also offer free shipping for US orders. To place a US order, please visit bookoutlet.com. All US orders will be charged in the USD currency.
When an order being shipped to the US is over $250 in value it will automatically be switched in our system to ship through UPS and signature will be required for the delivery (Note, the package must be shipped via regular ground service and the ship to destination cannot be a PO Box). This is done to protect the customer from having a valuable order misplaced or stolen. You can follow your tracking details by logging into your account, clicking on the order number and then scrolling down to the shipping link. Your tracking will give you an estimated day of arrival and UPS will make three attempts to deliver your order before sending it back to us.
For your convenience Book Outlet has an American website for you to shop which allows you to ship to any US or International destination. When placing your order on the American website your order will be charged to you in US funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website.

Delivery times for orders vary based on the following; the shipping destination and method of shipping chosen during checkout which will directly influence how long your order will take to arrive.

For more detailed information, please visit our Shipping page.

Payments
In cases such as this, PayPal has charged your account, but we did not receive your order or payment in our system. The charge on your PayPal account will be reimbursed back to you by PayPal within 1-5 business days, as it is not tied to an order with us.

These transactions are placed in a “pending” status with PayPal directly. Important: while the payment is processing on PayPal, do not refresh your screen, as this will result in a duplicate transaction.

Once the payment is reviewed, PayPal will either deny the payment(s) or mark them as complete. In the event they are denied, the funds will automatically be refunded back onto your PayPal account. Should the payment(s) be marked as complete, please contact Customer Service. At that time we will be able to assist with processing any applicable refunds for you.

*Please note: in the event of a pending payment, we will not have received your order (even if the payments are marked as complete). Should you still wish to complete the purchase, please feel most welcome to proceed through the check-out process using an alternative method of payment.

When a credit card is used to place an order, Book Outlet will initially process a pre-authorization charge on your credit card. This pre-authorized charge will be pending on your credit card statement until your order has been shipped. Once your order has been shipped from our warehouse, the pre-authorized payment will be complete and the funds will then be withdrawn from your account at that time.
The most common reasons for a credit card to be declined are listed below:
  • If there is a middle initial printed on the card, it needs to be included in the “first name” field. It is important that the name be entered exactly how it appears to be printed on the card.
  • The billing information provided on your order must match exactly the address that was used to register your credit card. If you are not sure of this address, please reference a recent credit card statement.
  • If you have made several attempts to put the order through, your credit card company may flag your account from purchasing.
If the above steps do not assist in having an order successfully placed, we encourage you to contact your credit card company directly with any further inquiries.
If a refund is issued by Book Outlet, please allow 1-3 business days for the refund amount to be applied back onto your original method of payment.
Orders

Order processing times in our warehouse may take 1-5 business days (excluding weekends and holidays).

Once the order is shipped, you will receive a shipping confirmation email with a tracking number, which will also be posted on your Book Outlet account under “Past Orders.”

*Please note: that once the tracking number is assigned, we kindly ask to allow 1-4 business days for the carrier to begin posting updates on their website.

For more information regarding shipping timeframes, please visit our Shipping page.

To see the current status of an order, please visit your Past Orders page for details. This page will list all of the orders you have placed with us. The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

Our site security is set up that we cannot increase the authorized amount on your credit card and therefore we are unable to add to - or substitute - books on an order that has already been authorized for payment. We would be able to cancel the order if it has not already shipped so that you can put in a new order with the correct items.

You can cancel your order by creating a Service Inquiry with our Customer Service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order.

*Please note: if the order has already been shipped, the order can no longer be cancelled. Please see Past Orders to check the status of your order.

If your order is still processing and has not been shipped from our warehouse, you can request to remove the book(s) from your order by creating a Service Inquiry contact Customer Service team. Be sure to select the Change Order Quantity subject line option and please include your order number and contact information as well as the reason you would like to remove the title(s) from the order.

*Please note: if the order has already been shipped, changes can no longer be made. Please see Past Orders to check the status of your order.

Should you wish to update the shipping address on a processing order that differs from the one originally provided at checkout, please create a Service Inquiry with our Customer Service team and we can assist in changing the shipping address on your behalf.

Be sure to select the Change Billing/Shipping Address subject line option and please include your order number and contact information as well as the reason you would like to modify the shipping address.

*Please note: if the order has already been shipped, changes can no longer be made. Please see Past Orders to check the status of your order.

If your order is still being processed you can cancel your order by creating a Service Inquiry with our Customer Service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order. Not sure if your order is still processing in our warehouse? Please see Past Orders to check the status of your order.

*Please note: if the order has already been shipped, the order can no longer be cancelled. In that event, you can contact us within a maximum of 5 days from when the order was delivered to arrange for a Return Authorization Number. Please visit our Returns page to see our return policy.

Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will still be the same as listed. Please be assured that these books are still top quality books and the content will always be the same as described.

If you have received the incorrect ISBN or title, please create a Service Inquiry with our Customer Service team within a maximum of 5 days from when the order was delivered. Be sure to select the "Damages/Wrong Item" subject line option. Please include your order number, contact information, as well as a brief description of the issue along with the title(s) affected - we will be happy to assist you further.

Should you receive a book that is a misprint, damaged, or structurally compromised, you must report it within a maximum of 5 days from when the order was expected to be delivered. Please create a Service Inquiry with our Customer Service team for assistance and be sure to select the "Damages/Wrong Item" subject line option. Please include your order number, pictures of the book conditions along with the title(s) affected and a brief description of the damages - we will be happy to assist you further.

As a seller of publisher overstock, our entire inventory is received at random and cycled through very rapidly - having said that - unfortunately, on a rare occasion there is an update delay for our inventory. While a book may have been available at the time your order was placed, it became unavailable while your order was being processed for shipping. Please be assured that you will not be charged for any short-shipped item(s). Your pre-authorized payment will be adjusted accordingly to reflect this change and you will only be charged for the items included in the order at the time of shipment.

If you would like to add the short-shipped title(s) to your Book Outlet Wishlist, you will get an email notification if/when it becomes available again.

Larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number. To view the tracking number(s) for your order, please visit your Past Orders page.

Tracking

Once your order has been shipped from our warehouse, you will receive a shipping confirmation email with a tracking number. Larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number.

All tracking numbers can also be viewed in your Book Outlet account under Past Orders.

*Please note: once the tracking number has been assigned, we kindly ask you to allow 1-2 business days for the carrier to begin posting updates on their website.

Once an order has been shipped from our warehouse, carriers require at least 1-2 business days for tracking posts to begin updating (this does not include weekends). *If your tracking number was assigned at the end of the business week, tracking updates may be delayed to compensate for the weekend closures.

If your tracking number does not begin updating after 2 business days, please create a Service Inquiry with our Customer Service team for assistance.

*Please note: Book Outlet has access to the same information and updates that are posted on the tracking page.

It is not uncommon for packages to have some gaps in between tracking updates, particularly during times of higher volumes. However, if there has been no new updates for a week or more, please create a Service Inquiry with our Customer Service team for assistance.

In a situation such as this, we ask that you first check around your residence as it is possible the mail person left the parcel in an obscure location to avoid the elements and theft. We kindly encourage you to check in with neighbors as it is possible this parcel may have been delivered to their location by accident. In addition, reaching out to the local post office may be beneficial as they will be able to investigate their records of this delivery and hopefully retrieve your package.

Should these efforts not result in your package arriving to you, please create a Service Inquiry with our Customer Service team for assistance.

Despite our best efforts, “Dead Mail”, unfortunately, means that a package was compromised in transit. Please create a Service Inquiry with our Customer Service team for assistance.

Returns

All of our books have a “We're Readers Too 110% Guarantee.” If you are not satisfied with your purchase, place a Service Inquiry with our Customer Service team within a maximum of 5 days from receiving your order. Be sure to select the "Returns" subject line option. Please include your order number and contact information as well as the reason for your return.

Our customer service team will respond with a Return Authorization Number (RAN) and, upon receiving your return back at our facility, you will be reimbursed. The original shipping charge and the cost associated with sending the item back to us will not be available for refund. We do not accept returns without a Return Authorization Number.

Important: Book Outlet cannot refund/credit/replace an order after 30 days from the original purchase date.

If your order arrives and you notice a shortage, damages or an error, you must report it within a maximum of 5 days from when the order was expected to be delivered. Be sure to select the "Order Issue" subject line option. Please include your order number, contact information, as well as a brief description of the issue. Should you be reporting damages, please include pictures of the damages along with the title(s) affected - we will be happy to assist you further.

*Please note: our Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues.

Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.

Book Outlet has the right to restrict or disallow returns at our discretion.

Loyalty

If you have a question regarding the Loyalty Program, please see our Loyalty FAQs page.

We do also welcome all Book Outlet members to read our Terms of Service page for additional information regarding our Loyalty program.

Other
The Wishlist feature allows you to add titles that are currently out of stock to a personalized list and receive an email notification when these specific titles come back into stock.
  1. If you would like to use the Wishlist feature, you must be logged into your Book Outlet account. If you are not currently registered, you must first create an account.
  2. Once you have an account you can either access your Wishlist by clicking the ‘heart icon’ in the top navigation bar or from the ‘?’ drop down menu.
    1. NOTE: If you are on mobile, you can access the Wishlist by clicking the menu icon on the top right, clicking the ‘Account’ drop down and selecting ‘My Wishlist’.
  3. If you would like to create more than one Wishlist, visit the Wishlist page, click ‘Create New Wishlist’ and enter a name.
  1. Visit the Wishlist page
  2. Select the Wishlist you would like to add the book to.
  3. Enter the title, ISBN or author of the book in the search bar and click ‘Search’.
  4. If you are adding one book to your wishlist, click the ‘Add to Wishlist’ button to the right of the title. If you are adding more than one book from the list, checkmark the books you would like to add, scroll to the bottom and select ‘Add to Wishlist’
    1. NOTE: If you have more than one Wishlist, you may also use the drop down and choose which Wishlist you would like to add the book to.
  1. Visit the product page of that book.
  2. Select the ‘Add to Wishlist’ drop down.
  3. Check off the Wishlist you would like the book to be added to.
  4. Click ‘Add’.
  1. Navigate to the Wishlist you would like to remove a title from.
  2. Find the title you would like to remove and click the ‘red garbage icon’ button on the right-hand side.
  1. Navigate to the Wishlist you would like to move the titles from.
  2. Select the titles you would like to move by checking the boxes on the left-hand side.
  3. Scroll to the bottom of the page and select ‘Move’ from the drop down and select the name of the Wishlist you would like the titles to move to.
  4. Click ‘Save’.
  1. Navigate to the Wishlist you would like to copy the titles from.
  2. Select the titles you would like to copy by checking the boxes on the left-hand side.
  3. Scroll down to the bottom of the page and select ‘Copy’ from the drop down and select the name of the Wishlist you would like the titles to copy to.
  4. Click ‘Save’.
  1. Navigate to the Wishlist you would like to update.
  2. Click on the current Wishlist name and start typing your new name.
  3. Click ‘Save’.
If you would like to share your Wishlist, navigate to the Wishlist you would like to share and select one of the following share options on the right-hand side:
  1. Email
    1. (NOTE: If this is not working, ensure that your email default app (found in your computer settings) is set to an email client and not a browser)
  2. Facebook
  3. Twitter
  1. Navigate to the Wishlist page.
  2. Select the Wishlist you would like to update notifications for.
  3. Use the drop down under ‘Notifications Settings’ and select one of the following options:
    1. When items come in stock – you will receive an email when an item from your wish list comes into stock. (DEFAULT)
    2. Don’t notify me – you will not be notified when an item on your Wishlist comes into stock
      1. NOTE: If you have more than one Wishlist and would like to no longer receive any notifications, you must update the notification settings for each Wishlist.
  1. Navigate to the Wishlist page.
  2. Select the Wishlist you would like to delete.
  3. Click ‘Delete this List’ on the right-hand side.
    1. NOTE: The default ‘My Wishlist’ cannot be deleted.
If you would like to receive emails from us, sign up now on our Subscribe to Newsletter page.

If you would like to unsubscribe from Book Outlet's newsletter, click one of the links below, fill out your information and then click unsubscribe.

BOOKOUTLET.COM EMAILS - https://bookoutlet.com/Newsletter/unSubscribe

BOOKOUTLET.CA EMAILS - https://bookoutlet.ca/Newsletter/unSubscribe

BOOK OUTLET STORE EMAILS - https://bookoutlet.ca/Newsletter/UnsubscribeStore

Please Note: If you would also like to unsubscribe from shopping status emails (i.e. cart reminders), click the "UNSUBSCRIBE FROM SHOPPING STATUS EMAILS" link at the bottom of a shopping status email.

If you would like to wait until another time to buy some of the books in your cart, you have the ability to ‘save for later’.

How do I save a book for later?
  1. Navigate to your cart.
  2. Find the book you would like to save for later.
  3. Select the ‘save for later’ button (Which is located under the quantity)
Where do I find the books I saved for later?
  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later’
How do I add my Save for Later books to my cart?
  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later’
  3. Find the book you would like to move to your cart.
  4. Select ‘move to cart’
How do I add my Save for Later books to my Wishlist?
  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later’
  3. Find the book you would like to move to your Wishlist.
  4. Select ‘move to wishlist’
  5. Checkmark the Wishlist you would like the book to move to.
  6. Click ‘Add’.
How do I remove books from my Saved for Later?
  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later’
  3. Find the book you would like to remove.
  4. Select ‘remove’.

Contact Us

Due to a higher volume of inquiries, responses may take 1-4 business days, excluding weekends and holidays. We appreciate your understanding and patience during this time.
Office Hours:
Monday - Thursday 8:00am to 4:30pm EST and Friday 8:00am to 4:00 pm EST

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