All of our books have a We're Readers Too 110% Guarantee. If you are not satisfied with your purchase, place a Service Inquiry with our customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return.
Our customer service team will respond with a Return Authorization Number (RAN) and once we have received your return back at our facility you will be reimbursed. Please note, the original shipping charge and the cost associated with sending the item back to us will be deducted from the total amount available for refund. We do not accept returns without a Return Authorization Number.
Please note that our Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues.
Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.
If Returns should become excessive or unwarranted then Book Outlet has the right to restrict or disallow returns at our discretion.