Read-iculously Low Prices

Frequently Asked Questions

Common Questions

How do I register?

Fill out your name and email address on the account registration form to get started. When you place your first order you can fill in your address for shipping and we will update your profile with your information.

How do I update my profile?

Anytime you need to change or view your account information use the login button at the top right of the page. Enter your email address and password to log into your account. When you are logged in, click on My Account (located at the very bottom of every webpage). From here you can make any changes required.

Additionally, while viewing your account profile you can:

  • View your past orders or service inquiries
  • Create a shipping address separate from your billing address
  • Update your wish list
  • View your shopping cart

How do I view the status of my current or past orders?

To see your current or past orders, go to My Account and click on View Past Orders. This page will list all of the orders you have placed with us.

The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

How do I view past service inquiries?

To see your current or past inquiries, go to My Account and click on My Tickets. This page will list all of the service inquiries you have placed with us.

The last column of the list will inform you of the inquiries current status. If the inquiry has been responded to, you may click on the status to view your inquiry and the response.

What do the different colored price tags mean?



With over 50 categories to choose from, you will always find bargain books to be marked down 50-90% off the list price. Shop Bargain.



Our Scratch & Dent books may be showing some signs of handling, possible dents and scratches and may be missing a dust jacket but are just as structurally sound and completely readable. Shop Scratch & Dent.



Special Buy books are brand new books printed specifically for Book Outlet. Unlike our Bargain Books, these titles have no line or dot on the edge. For more information please refer to the information page Our Product. Shop Special Buy books.



How are your Canadian list prices determined?

Due to many publishers not providing a Canadian list price, the Canadian list price shown on the website is an estimation based upon the US list price multiplied by the current exchange rate.

How do I place an order?

If you would like to place an order with us, please follow the steps listed below:

  • Log into your account (at the top right of any page)
  • Browse the site for the book(s) you would like to order
  • Once you have clicked on a book, add it to your shopping cart by clicking on the Add to Cart button
  • Once you have selected all the books you would like, click the View Cart button in the same book window or the Cart button at the top right of the page
  • Verify the books and quantities you have selected
  • Enter your shipping and payment information
  • If everything looks good, click the Place Order Now button
  • You will receive an order confirmation which can be printed for your convenience

For your convenience Book Outlet has an American and Canadian website for you to shop on. When placing your order on the American website your order will be charged to you in US funds and on the Canadian website you will be charged in Canadian funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website. Should you place your order on the wrong website you will be charged the current exchange rate on your credit card by your bank and this will be the full responsibility of the customer and not Book Outlet.

Do you offer free shipping?

For shipping within Canada we offer standard free shipping for orders of $45 CAD or more. Please note that gift certificates do not count towards the $45 CAD minimum. Shipping to the store? Select “store pickup” at checkout and receive free shipping on any amount. Plus, get 10% of your subtotal back in credits to be used towards a future in-store purchase. We also offer free shipping for US orders. To place a US order, please visit bookoutlet.com. All US orders will be charged in the USD currency.

How do I ship to the United States or an International destination?

For your convenience Book Outlet has an American website for you to shop which allows you to ship to any US or International destination. When placing your order on the American website your order will be charged to you in US funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website.

Shipping For Orders Over $250.00

When an order being shipped to the US is over $250 in value it will automatically be switched in our system to ship through UPS and signature will be required for the delivery (Note, the package must be shipped via regular ground service and the ship to destination cannot be a PO Box). This is done to protect the customer from having a valuable order misplaced or stolen. You can follow your tracking details by logging into your account, clicking on the order number and then scrolling down to the shipping link. Your tracking will give you an estimated day of arrival and UPS will make three attempts to deliver your order before sending it back to us.

How do I cancel an order?

First, find out the status of your order (see How do I view the status of my current or past orders for instructions) to see if we have already shipped your order out to you.

If your order is still being processed you can cancel your order by creating a Service Inquiry with our customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order and our customer service team will reply to your cancellation request.

Unfortunately, if an order has already been shipped, we cannot complete the cancellation. In that event, you can contact us when the order is delivered to you to arrange for a Return Authorization Number.

How do I return an order?

All of our books have a We're Readers Too 110% Guarantee. If you are not satisfied with your purchase, create a Service Inquiry with our customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return.

Our customer service team will respond with a Return Authorization Number and once we have received your return back at our facility a price adjustment/refund will be issued. We do not accept returns without a Return Authorization Number (RAN).

Please note that our Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues.

Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.

How long until I receive my order?

Delivery times for orders vary based on the following; the shipping destination and method of shipping chosen during checkout which will directly influence how long your order will take to arrive

For more detailed information please visit these specific pages:
Estimated delivery time frames
Shipping within Canada

How do I track an order?

To track your current or past orders, go to My Account (located at the bottom of the homepage) and click on View Past Orders. This page will list all of the orders you have placed with us.

The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

How do I add books to an existing order?

Our site security is set up that we cannot increase the authorized amount on your credit card and therefore we are unable to add to an order that has already been authorized for payment. We would be able to cancel the order if we have not already shipped it to you so you can put in a new order with the correct items.

You can cancel your order by creating a Service Inquiry with our customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order. Our customer service team will reply to your cancellation request.

How do I remove books from an existing order?

If you have added too many copies of a particular title or ordered a book you no longer want we would be able to remove those titles from your order on your behalf.

You can remove title(s) from your order by creating a Service Inquiry with our customer service team. Be sure to select the Change Order Quantity subject line option and please include your order number and contact information as well as the reason you would like to remove the title(s) from the order. Our customer service team will reply to your modification request.

How can I change my shipping address?

You have placed your order and decided you want to send the order to an alternate shipping address than what is currently listed on your order, we can change the shipping address for you on your behalf.

You can modify the shipping address by creating a Service Inquiry with our customer service team. Be sure to select the Change Billing/Shipping Address subject line option and please include your order number and contact information as well as the reason you would like to modify the shipping address. Our customer service team will reply to your modification request.

How do I use the wishlist?

The Wishlist feature allows you to add titles that are currently out of stock to a personalized list and receive an email notification when these specific titles come back into stock.

How do I create a Wishlist?

  1. If you would like to use the Wishlist feature, you must create an account.
  2. Once you have an account you can either access your Wishlist by clicking the ‘heart icon’ in the top navigation bar or from the ‘?’ drop down menu.
    1. NOTE: If you are on mobile, you can access the Wishlist by clicking the menu icon on the top right, clicking the ‘Account’ drop down and selecting ‘My Wishlist’.
  3. If you would like to create more than one Wishlist, visit the Wishlist page, click ‘Create New Wishlist’ and enter a name.

How do I add books that are not available on the website to my Wishlist?

  1. Visit the Wishlist page
  2. Select the Wishlist you would like to add the book to.
  3. Enter the title, ISBN or author of the book in the search bar and click ‘Search’.
  4. Checkmark the book you would like to add, scroll to the bottom and select ‘Add to Wishlist
    1. NOTE: If you have more than one Wishlist, you may also use the drop down and choose which Wishlist you would like to add the book to.

How do I add books that are available for purchase to my Wishlist?

  1. Visit the product page of that book.
  2. Select the ‘Add to Wishlist’ drop down.
  3. Check off the Wishlist you would like the book to be added to.
  4. Click ‘Add’.

How do I remove books from my Wishlist?

  1. Navigate to the Wishlist you would like to remove a title from.
  2. Find the title you would like to remove and click the ‘red garbage icon’ button on the right-hand side.

How do I move titles to a different Wishlist?

  1. Navigate to the Wishlist you would like to move the titles from.
  2. Select the titles you would like to move by checking the boxes on the left-hand side.
  3. Scroll to the bottom of the page and select ‘Move’ from the drop down and select the name of the Wishlist you would like the titles to move to.
  4. Click ‘Save’.

How do I copy titles to a different Wishlist?

  1. Navigate to the Wishlist you would like to copy the titles from.
  2. Select the titles you would like to copy by checking the boxes on the left-hand side.
  3. Scroll down to the bottom of the page and select ’Copy’ from the drop down and select the name of the Wishlist you would like the titles to copy to.
  4. Click ‘Save

How do I rename my Wishlist?

  1. Navigate to the Wishlist you would like to update.
  2. Click on the current Wishlist name and start typing your new name.
  3. Click ‘Save

How do I share my Wishlist?

If you would like to share your Wishlist, navigate to the Wishlist you would like to share and select one of the following share options on the right-hand side:

  1. Email
    1. (NOTE: If this is not working, ensure that your email default app (found in your computer settings) is set to an email client and not a browser)
  2. Facebook
  3. Twitter

How do I change my Wishlist notification settings?

  1. Navigate to the Wishlist page.
  2. Select the Wishlist you would like to update notifications for.
  3. Use the drop down under ‘Notifications Settings’ and select one of the following options:
    1. When items come in stock – you will receive an email when an item from your wish list comes into stock. (DEFAULT)
    2. Don’t notify me – you will not be notified when an item on your Wishlist comes into stock
      1. NOTE: If you have more than one Wishlist and would like to no longer receive any notifications, you must update the notification settings for each Wishlist.

How do I delete my Wishlist?

  1. Navigate to the Wishlist page.
  2. Select the Wishlist you would like to delete.
  3. Click ‘Delete this List’ on the right-hand side.
    1. NOTE: The default ‘My Wishlist’ cannot be deleted.

How do I use save for later?

If you would like to wait until another time to buy some of the books in your cart, you have the ability to ‘save for later’.

How do I save a book for later?

  1. Navigate to your cart.
  2. Find the book you would like to save for later.
  3. Select the ‘save for later’ button (Which is located under the quantity)

Where do I find the books I saved for later?

  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later

How do I add my Save for Later books to my cart?

  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later
  3. Find the book you would like to move to your cart.
  4. Select ‘move to cart

How do I add my Save for Later books to my Wishlist?

  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later
  3. Find the book you would like to move to your Wishlist.
  4. Select ‘move to wishlist
  5. Checkmark the Wishlist you would like the book to move to.
  6. Click ‘Add’.

How do I remove books from my Saved for Later?

  1. Navigate to your cart.
  2. Scroll down until you see ‘Saved for Later
  3. Find the book you would like to remove.
  4. Select ‘remove

How do I unsubscribe from the Book Outlet Newsletter?

If you would like to unsubscribe from Book Outlet's newsletter, click one of the links below, fill out your information and then click unsubscribe.

BOOKOUTLET.COM EMAILS - https://bookoutlet.com/Newsletter/unSubscribe

BOOKOUTLET.CA EMAILS - https://bookoutlet.ca/Newsletter/unSubscribe

BOOK OUTLET STORE EMAILS - https://bookoutlet.ca/Newsletter/UnsubscribeStore

Please Note: If you would also like to unsubscribe from shopping status emails (i.e. cart reminders), click the "UNSUBSCRIBE FROM SHOPPING STATUS EMAILS" link at the bottom of a shopping status email.

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If you require further assistance, please call us toll-free at 1-888-402-7323 or create a Service Inquiry and we will be happy to assist you in any way we can.