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Return Policy

General Returns:

Customers may return items within 14 days of purchase for exchange or store credit only, no cash refunds. Returns must be accompanied by a valid receipt. Items brought in without a receipt, will not be accepted under any circumstance.

Gift Returns:

Customers purchasing items as gifts are advised to ask cashier for a gift receipt before paying for their order. Gift returns are valid 30 days after purchase accompanied by a gift receipt. Gift returns can be exchanged in-store or offered store credit, no cash refunds.

Online Returns:

Customers unhappy with online orders may return items to the store within 30 days of order placement for exchange or store credit, no cash refunds. Returns must be accompanied by an online order receipt in order to qualify for a return. If you are unable to come to the store or have any questions/concerns about an online order, please contact our Customer Service department at help@bookoutlet.ca

110% Guarantee:

At Book Outlet we love reading as much as you do, so we know what it’s like to get a book home only to find something wrong with it.

Therefore we promise you the "We're Readers Too 110% Guarantee":

Your book will always be new and in good condition. Since our books are publisher overstocks there may be very minor wear or bends to the book and this can be expected since some items may have been handled a few times, but most of our books are in great condition.

Should you receive any book that is a misprint, damaged beyond repair or for any reason structurally compromised, please bring the damaged book to our store and we will be happy to assist you further.

Should your issue qualify for the guarantee you will be offered a new copy and given a 10% credit of that book on a gift card. If we do not have the book in stock, we will credit you 110% of the damaged book towards the purchase of another book. Please note that any damaged books of this nature must be brought back to the store within the 14 day return window to qualify for the 110% Guarantee.

Scratch & Dent books may have dents, scratches, torn or missing dust jackets etc. but will be structurally sound and completely readable. If they are for any reason compromised structurally, we will be happy to exchange for equal value. The 110% guarantee will not apply to these items. Some restrictions may apply.