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About Us

Read-iculously Low Prices

Booklovers want to be enriched, educated and entertained. Our tastes are as wide and varied as we are diverse, but there’s one thing we all have in common. We love a good bargain!

You see, there’s something special about bargain-hunting for a booklover. Sifting through a vast catalogue — online or in store — is a pleasure and, for many, even a pastime. Looking for that needle in a haystack, or the prospect of filling a cart with unexpected treasures elicits the thrill of a hunt. And when we find that gem — be it one or many — in new condition and at a fantastic price?

Well, that’s priceless!

Our Product

The fact is, buying books can be expensive, especially if you like to read a lot! Book Outlet houses over 500,000 square feet of books, all of which you can search and buy online and many of which you can browse in our St. Catharines, Ontario store. Our books are new and we offer them at 50-90% off the original list price. How do we manage that? Here’s the secret: our books are marked down because most of the titles are marked with a small line or dot on the edge of the book by publishers who sell us their returns and excess inventory. This mark ensures that the books will not be returned to the publisher for a second credit. The books we sell are not used, they are unread and in excellent condition.

Scratch & Dent books may have dents, scratches, torn or missing dust jackets etc. but will be structurally sound and completely readable. If they are for any reason compromised structurally, we will reship the book or put a refund through for the item if we no longer have it in stock. The 110% guarantee will not apply to these items.

Our Service

Being the best seller in bargain books is about more than providing great selection and fantastic value on new books. As amazing as a bounty of bargain books is, you can also expect an enjoyable shopping experience. Unlike big box retailers, Book Outlet can get a little more personal. We have great systems behind the scenes to make everything seamless and we are still small enough that you can get a live person on the phone when you need it.

When you call during business hours you will speak to a friendly, helpful person (hey, isn’t that a novel idea) and if we are away from our desk and you have to leave a message, we promise we will get back to you within four business hours. If you email, a real person will respond to your inquiry within eight business hours.

Our mission is to make your experience enjoyable and ultimately save you money. When you find yourself with a relatively unscathed wallet and eager to crack open some great new books, we know that you have enjoyed the shopping and the value.

Our Promise

At Book Outlet we love reading as much as you do, so we know what it’s like to get a book home only to find something wrong with it.

Therefore we promise you the We're Readers Too 110% Guarantee:

Your book will always be new and in good condition. Since our books are publisher overstocks there may be very minor wear or bends to the book and this can be expected since some items may have been handled a few times, but most of our books are in great condition.

Should you receive any book that is a misprint, damaged beyond repair or for any reason structurally compromised, please send us pictures of the damages along with the title, damage description and the order number to help@bookoutlet.ca and we will be happy to assist you further.

Should your issue qualify for the guarantee you will be shipped a new copy and given a 10% credit towards your next purchase with us. If we do not have the book in stock, we will credit you 110% towards the purchase of another book. Please note that this guarantee will be handled on a by order basis depending on the pictures and our discretion.

Scratch & Dent books may have dents, scratches, torn or missing dust jackets etc. but will be structurally sound and completely readable. If they are for any reason compromised structurally, we will reship the book or put a refund through for the item if we no longer have it in stock. The 110% guarantee will not apply to these items.

Our Store

Feel like browsing old school style in a bricks-and-mortar store? Visit our St. Catharines, Ontario store where we make thousands of our titles available at the same read-iculously low prices.

View an image gallery of our store or get more info on our location and hours.

Our Warehouse

Once a paper mill, our Thorold facility has been completely renovated to house a massive system of constantly taking in, processing and selling books. We employ approximately 250 staff to make sure new titles are accessible to you as soon as possible. Processing new stock happens so quickly here that by the time you're done browsing our online store, new books have usually already been added!

See where it all happens! View an image gallery of our warehouse.


If you require further assistance, please call us toll-free at 1-888-402-7323 or create a Service Inquiry and we will be happy to assist you in any way we can.